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Location: | Oak Brook, IL - Corporate |
General Description
Are you looking for an inside sales position where warm leads are handed to you? Do you enjoy supporting a team and helping people feel better and live their best life? Us too! Chiro One Wellness Centers is a high-growth organization looking for an inside sales lead to join our expanding team. Chiro One is a high-quality chiropractic care company with over 100 clinics across the nation. Our clinical care teams provide non-invasive, drug-free chiropractic care to help thousands of patients live happier, healthier lives each month. The inside sales lead role is a good fit for a highly motivated individual who is goal driven, service-focused and looking to be a part of a mission-driven organization.
The inside sales team is the first point of contact for prospective patients or leads reaching out for chiropractic care. As a part of a 10–15-person team, this role is responsible for effectively communicating the value of receiving treatment at our clinics to convert leads into patients. The team lead will work directly with a small team member pod to train and onboard new team members, assign daily tasks, monitor call quality and team performance. Top Key Performance Indicators (KPIs) for the role include the conversion rate of leads to new patient appointments and the number of new patient appointments booked. A key component of the compensation for this role is a lucrative monthly bonus linked to monthly KPIs. On average, each inside sales representative handles 40-60 leads daily, primarily from inbound calls and online form fills, and works to convert them to new patient appointments utilizing technologies such as NICE CXOne CCaaS, Salesforce CRM, Outlook email and nurture technology platforms. The lead position plays an integral role in motivating the inside sales teams and ensuring their success.
Essential Functions and Responsibilities
Minimum Qualifications
Preferred Qualifications
Job Competencies:
Disclaimer
All team members agree to consistently support compliance and TVG-Medulla, LLC policies and Standards of Excellence with regard to maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, adhering to applicable federal, state, and local laws and regulations, accreditation and licenser requirements (if applicable), and Medulla procedures and protocols. Must perform other related duties and assist with project completion as needed. Team member may be required to provide necessary information to complete a DMV (or equivalent agency) background check.