Training Specialist

Chiro One Wellness Centers, a TVG-Medulla, LLC company, is a high-growth, high-quality chiropractic care organization with over 145 clinics across the nation. Our mission is to lead our patients and communities to a life of optimum health and wellness through education and service. Chiro One Wellness centers provide non-invasive, drug-free chiropractic care to thousands of patients each month.

Essential Functions and Responsibilities

• Assist with and Train to Facilitate new hire DC training and retraining for current team members. Training will be geared towards improving professional knowledge, customer service and technical skills. Topics may include, but are not limited to operations, skill refinement, customer relations, goal setting/achieving, strategizing, sales, chiropractic, branding, technology, management, administering schedules and Chiro One’s vision and mission.
• Assist the Clinical Operations and Clinical Training Departments in analyzing the Learning and Development program to determine current needs, project future needs, measure training effectiveness and develop a program catered to ensuring the Chiro One team has the skills, knowledge and drive to accomplish its strategic plan.
• Identify different cultural and learning styles amongst team members and create a blended learning environment catered to the individuals present, using a variety of facilitation techniques. Listen actively and accept feedback; communicate with enthusiasm, clarity, and simplicity; provide regular and constructive feedback to learners and develop, coach, motivate, and inspire trainees and fellow team members.
• Perform all administrative duties associated with conducting training (including all pre-training prep work, administering/adjusting schedules, proctoring exams, sending out communications to trainees and managers, obtaining system logins, executing signatures, and post-training assessments).
• Act as a liaison between departments/managers and trainees.
• Facilitate courses as needed to support the execution of training programs in multiple delivery methods, including on site (Oak Brook, IL. and Greater Chicago land area) off site training locations in emerging markets (including but not limited to, S. Il, Indiana, Missouri, Wisconsin, Kansas), virtual tools like Zoom, Mindflash, etc. and classroom training sessions, coaching meetings, and one-on-ones.
• Update and modify materials based on best practices, policy/product/system changes or to improve employee performance and training effectiveness.
• Maintain and refresh professional knowledge via attending conferences, reading professional publications, and attending relevant trainings that promote success within the position. Remain current on Chiro One policies, procedures, and protocols via the Chiro One Social Network: currently yammer.com.
• Coordinate and build collaborative working relationships with SMEs, interacting with them in order to develop and maintain knowledge of systems, processes, and procedures
• Professionally and enthusiastically promote the Chiro One brand.
• Ensure accurate and up-to-date knowledge of the services and products provided by Chiro One.
• Accept and request coaching from qualified sources including directors and managers.

Qualifications

• Bachelor’s degree in education or related field; or certificate/certification in adult learning.
• 1-3 years of training experience, preferably in healthcare.
• Ability to write technical material, learning objectives, assessments, and formal processes and procedures.
• Availability to travel domestically for personal onboarding and continuing education, or to cover for another trainer (as needed).
• Demonstrated knowledge of the issues and implications of in-class and distance learning and successful mitigation strategies.
• Proficiency in MS Office.
• Must be able to travel up to 20% within the Midwest region

Job Competencies

• Excellent verbal and written communication skills, with a focus on coaching/motivational skills.
• Ability to multi-task, prioritize and meet deadlines in an environment with changing needs.
• Ability to work independently and as part of a team.
• Strong interpersonal skills and the ability to collaborate across functional groups.
• Advanced presentation and public speaking abilities.
• Ability to absorb new ideas and concepts quickly.
• Positive and optimistic disposition.
• Highly motivated, organized, detail-oriented, dynamic, and learner-focused.
• Excellent follow-through, analytic, and problem-solving skills.
• Entrepreneurial spirit with a sense of ownership and responsibility of all tasks.
• High degree of social perceptiveness (the ability to gage the reactions of others).

Disclaimer

All team members agree to consistently support compliance and TVG-Medulla, LLC policies and Standards of Excellence with regard to maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, adhering to applicable federal, state, and local laws and regulations, accreditation, and licenser requirements (if applicable), and Medulla procedures and protocols. Must perform other related duties and assist with project completion as needed. Team member may be required to provide necessary information to complete a DMV (or equivalent agency) background check.