TVG-Medulla LLC is seeking Wellness Event Confirmation Specialist for our corporate location in Oak Brook, IL. Our Confirmation Specialists work within our sales department to ensure the success of Chiro One Wellness Center’s patient acquisition events by confirming event details (such as date, time location, set-up instructions). This position plays a key role in ensuring events are properly confirmed, documented, and set up for success. You’ll be the go-to person for finalizing event logistics, managing essential paperwork, and keeping internal teams aligned. The Confirmation Specialist manages essential communications between the Business Development Team (who schedule the events), the Customer Engagement team (who execute the events), and the Client to maintain customer satisfaction and event success.

Essential Functions and Responsibilities

• Confirm event details with client organizations (date, time, location, setup instructions).

• Process paperwork including sponsorship applications, invoices, insurance forms, and payment records.

• Keep event records and updates accurate and up-to-date in our CRM (Salesforce).

• Coordinate with the Business Development and Wellness Event Coordinators

• Track and communicate any changes in event status or logistics quickly and clearly.

• Handle payment processing and follow up on necessary approvals, contracts, or signatures.

• Follow up with inbound event leads and assist with identifying new event opportunities.

• Maintain ongoing communication with event contacts to support long-term partnerships.

• Ensure a smooth experience for all parties involved by staying organized and proactive.

• Offer quality services to consumers over the phone and schedule wellness events.
• Exceed our customers’ expectations by listening and providing wellness solutions.
• Be a part of enhancing overall team performance while maintaining and exceeding individual expectations.
• Uphold and demonstrate our company core values, tenets, and commitments.

Minimum Qualifications

• High computer literacy, including but not limited to Outlook, Excel, and Salesforce
• Strong phone presence/engaging personality
• Strong verbal/written communication and people skills
• Highly detailed and quick at completing tasks.
• Ability to multi-task, prioritize and manage time effectively.
• Persistent with a positive attitude

Preferred Qualifications

• Familiarity with outbound call efforts or lead follow-up.
• Skillful with multi-tasking, computer navigation, and typing.
• Experience with Customer Service/Customer Success/Call Center
• Driven to succeed and pursue excellence in a team environment.

Job Competencies

• Strong problem identification and objections resolution skills
• Able to build and maintain lasting relationships with customers.
• Exceptional verbal communication and presentation skills
• Excellent listening skills
• Strong written communication skills
• Self-motivated, with high energy and an engaging level of enthusiasm

Benefits

• Compensation Perks:
• Bi -Weekly pay cycle.
• 401(k) Retirement Savings Program with employer discretionary matching.
• Health & Wellness Perks:
• Medical, dental, and vision insurance.
• Life and disability insurance options.
• Work-Life Balance:
• Paid time off (holidays, vacation, sick days).

Disclaimer

All team members agree to consistently support compliance and TVG-Medulla, LLC policies and Standards of Excellence with regard to maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, adhering to applicable federal, state, and local laws and regulations, accreditation, and licenser requirements (if applicable), and Medulla procedures and protocols. Must perform other related duties and assist with project completion as needed. Team member may be required to provide necessary information to complete a DMV (or equivalent agency) background check.

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