General Description

TVG-Medulla, LLC provides support and services to two comprehensive chiropractic care companies, Chiro One Wellness Centers and MyoCore Personalized Pain Care, both industry leaders in evidence-based, patient outcomes-centered care.

The Medical Records Coordinator will facilitate the submission of complete medical records to the records requestor following all company policies and HIPAA standards.

Essential Functions and Responsibilities

• Ensure all records requests are HIPAA compliant.
• Maintain the online medical records request portal.
• Review all records received for completeness and accuracy based on department guidelines and checklist.
• Communicate with records requestor regarding outstanding records requests.
• Communicate with all Chiro One offices, MyoCore offices, and acquired clinics to obtain information needed to complete records prior to submitting them to the requestor(s) (as needed).
• Establish deadlines with offices/Physicians and follow up to ensure records are submitted in a timely fashion.
• Ensure all communication is professional and branded.
• Maintain an Excel spreadsheet of all record requests and submissions (including requests submitted from billing to the offices).
• Notify management of any strange scenarios, possible compliance concerns or recurring issues.
• Work with the TVG-Medulla, LLC legal department when dealing with complicated medical records requests or for strange scenarios.
• Remain current on Medulla policies, procedures, and protocols via the Medulla Social Network: currently yammer.com.
• Attend relevant trainings and events aimed at promoting success within the position.
• Accept and request coaching from qualified sources including supervisors and managers.
• Follow and stay up to date on all HIPAA laws and state laws regarding medical records.

Minimum Qualifications

• Proficiency in Microsoft Office (Primarily Outlook, Excel, and Word).
• Ability to multi-task and follow up with pending tasks.
• Ability to professionally speak via phone and e-mail to the requestor.
• Excellent data entry skills.
• High school diploma or GED equivalent.

Preferred Qualifications

• One or more years of insurance, medical coding, or billing experience.

Job Competencies

• Ability to remain calm and professional during difficult situations.
• Excellent written and verbal communication skills.
• Ability to multi-task.
• Excellent follow-up skills.

Disclaimer

All team members agree to consistently support compliance and TVG-Medulla, LLC policies and Standards of Excellence with regard to maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, adhering to applicable federal, state, and local laws and regulations, accreditation, and licenser requirements (if applicable), and Medulla procedures and protocols. Must perform other related duties and assist with project completion as needed. Team member may be required to provide necessary information to complete a DMV (or equivalent agency) background check.