Role Type:

• Full-time/salaried
• Primarily on site & includes travel
• Chicagoland based

Job Summary:

TVG-Medulla’s Operational Excellence division is seeking a Business Process Improvement Specialist to provide technical, analytical, and change management support for process improvement initiatives. This role is for a self-starter who enjoys a fast-pace and dynamic work. It will require experience in analyzing data to craft meaningful and actionable recommendations for improvement. The role will own operationalizing them by creating change management content and ensuring successful implementation/adoption at individual clinic sites through training, hyper care, and integration into core business model. They will synthesize KPI data, both to establish benchmarks and analyze progress/trends to justify/validate ROI on operational improvements.

Responsibilities:

• Establish metrics to measure change management success, track engagement, gather feedback, and continuously improve communications, training, and stakeholder engagement strategies.
• Implement minor & robust change management strategies tailored to multi-site healthcare implementation projects, ensuring seamless organizational adoption.
• Lead the creation and execution of tailored training programs, including virtual and in-person sessions, video modules, and instructional materials, to support end-user adoption and organizational readiness.
• Collaborate with cross-functional teams to ensure alignment and integration of change initiatives across departments.
• Track and analyze change adoption metrics, gathering feedback to improve change strategies and ensure business objectives are met.
• Analyze vast amounts of information to drive data-backed decisions/workstreams and create forward looking demand/capacity models.
• Understand how to balance short-term and long-term tradeoffs.
• Between initiatives, improve clinic-site adoption of existing processes and VSM current state to measure operational resiliency/opportunities.

Minimum Job Requirements:

• Bachelor’s degree in a business-related field
• At least 2 years of experience in supporting transformational efforts that have resulted in sustained, on-going process improvement.
• Demonstrated project management, process redesign, and analytical skills.
• Demonstrated understanding of business process mapping; application of these principles to solving complex business problems.
• Intermediate level skill in spreadsheet and data management tools – e.g. MS Excel, MS Access, Tableau, Alteryx, etc.
• Preferences include Black Belt or Six Sigma certifications

Anticipated Salary Range for This Position Based on Experience:

• $70,000.00 - $95,000.00 Annual

Anticipated Succession:

• TVG-Medulla is looking for strong successors in the Operational Excellence and P&L Divisions – this position is primed to identify key candidates.

Disclaimer

All team members agree to consistently support compliance and TVG-Medulla, LLC policies and Standards of Excellence with regard to maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, adhering to applicable federal, state, and local laws and regulations, accreditation, and licenser requirements (if applicable), and Medulla procedures and protocols. Must perform other related duties and assist with project completion as needed. Team member may be required to provide necessary information to complete a DMV (or equivalent agency) background check.